FAQs

Storebox have very few limitations on what you can store, but there are a few exceptions. Our https://storebox.ie/faqs/terms-and-conditions/ outlines that you can’t store items such as;

• Explosives
• Fire arms
• Compressed oils or gases
• Flammable liquid and gases
• Counterfeit or stolen goods
• Food or perishable goods
• Birds, fish, animals or any other living creatures
• All motor vehicles where this is prior written approval from Storebox – motorbikes, moped and quads as not permitted in any case
• Large quantities of tyres and/or mattresses
• Vapes and e-cigarettes

If you are unsure and need clarification, please just call one of our storage experts who will be happy to help you.

All of our facilities have 24/7 monitored CCTV. Some of our cameras have speakers if the security team feels they need to speak to someone on site. The sites are also secured with an electronic gate and flood lights to make it easier to see if attending after dark.

The StoreProtect charges will be based on the Declared Maximum Replacement Value for your goods in storage. You declare the Maximum Replacement Value for your unit when you book online or over the phone.

When choosing StoreProtect, you must declare the Maximum Replacement Value for your goods as new. Under our Terms & Conditions, we will repair or replace your goods as new, so the value declared should be calculated with this in mind. It is your responsibility to declare the correct value to ensure that your goods are suitably protected in the event of loss or damage.

If the value of your stored goods changes during the time you are storing with us (increases or decreases) we ask that you update us on any changes using our online declaration form or by sending us an email. If you change or update the Maximum Replacement Value, the StoreProtect Charges may be amended accordingly. We may notify you of any approved change in writing; however, any change to the Maximum Replacement Value and any resulting amendment to the StoreProtect Charges will not take effect until reflected on your invoice. Any approved increase to the Maximum Replacement Value will take effect from your next billing period and will not apply retrospectively to any loss or damage occurring before that date. 

If you are storing goods with a Maximum Replacement Value exceeding £25,000, please get in touch with us for a bespoke quote for StoreProtect. 

We offer monthly billing here at Storebox, even if you have committed to long-term storage. You’ll also receive an invoice monthly before the payment is due. If you are set up on our automated payment system, you don’t need to worry about remembering to pay as it will be processed automatically.

If you prepay for 6  months or 12 months, your invoice will be processed in line with this.

For more information call us on 01-5065525, or email us at support@storebox.ie. 

Once you have completed your booking, we will send you an email and text with a link to Check in online: https://storebox.ie/check-in/. 

The information we will need is:

• Full Name
• Email Address
• Address
• Maximum Replace Value of your goods
• Photo Identification

We will also ask you to agree to our Terms and Conditions. You can find a link to these on the form or follow the link here: https://www.storebox.ie/terms-conditions/.

Our office is open Monday to Friday from 9am-5pm. You can contact the team via phone on 01-506 5525 or email support@storebox.ie.

If you need any urgent assistance outside of these hours, we’ll still be here to help on the phone 01-506 5525.

Sure! Our friendly customer services team are here if you would rather book over the phone and to answer any questions you may have.

Call us on: 01-5065525

Our booking line is open Monday – Friday 9am-5pm. If you have booking enquiries outside these hours, please use our online booking or email support@storebox.ie.