FAQs

It is a requirement for all customers to declare a suitable maximum replacement value and to ensure it remains adequate for the full storage period. 

Your maximum replacement value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently: 

• Household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
• Any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
• Documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents 

If the maximum replacement value you provide is less than the actual total replacement value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your maximum replacement value bears to the actual total replacement value ("Proportional Reduction"). 

For example: If the total replacement value of your property is €10,000, but you have declared a maximum replacement value of €5,000, our liability will be reduced by 50%. So, if €3,000 worth of your property is lost or damaged, our liability would be €1,500.

You can find the full details of the StoreProtect agreement in our Terms and Conditions.

If you are using household insurance for external storage, you may have limited protection for your goods. The excess you will pay is likely to be high, and any large claim may affect your future premiums. There may also be limitations, such as liability for vermin claims, which can be accepted under StoreProtect, but is a typical exclusion of a standard household insurance policy. 

StoreProtect is a tailormade solution for self-storage that will protect your goods in case of an unexpected event. By letting us take the risk, you avoid any factors that may affect your own policy.

Still, we understand you may already have arranged your own insurance that covers external storage. If you choose to use your own insurance, we will need to see proof of this cover within 7 days of when you start storing with us. The proof of insurance will need to be sent to us by email. 

Please be aware that household insurance may only cover external storage for a limited period of time. It is your responsibility to make sure that your policy is renewed and valid for as long as you choose to store with us.   

StoreProtect offers similar protection to insurance, but it removes the hassle of having to manage a separate annual policy. StoreProtect operates in line with your storage agreement, so the protection will not lapse without your knowledge. 

With StoreProtect, we will accept enhanced liability for any damage to your goods up to the Maximum Replacement Value you have declared.

If you are using household insurance, you may have limited protection for your goods. StoreProtect is a tailormade solution for self-storage by specialist brokers that can protect your goods in case of an unexpected event.

With StoreProtect there is no excess and only a €50 admin fee deducted from the settlement in the event of a claim. 

Without StoreProtect Our Conditions of Agreement restrict liability to negligence only up to a maximum of €100.
 

When storing with Storebox, we require all customers to have insurance or similar protection for their goods. Our Conditions of Agreement restrict liability to negligence only up to a maximum of €100 and require you to arrange insurance or similar protection for the maximum replacement value of your property. 

StoreProtect is similar to insurance, and we can offer enhanced liability protection for your goods under the StoreProtect solution we have in place with the self storage industry specialist brokers, Basil Fry & Company. With StoreProtect, we will accept liability for any damage to your goods up to the Maximum Replacement Value you have declared.

The StoreProtect charges will be based on the Declared Maximum Replacement Value for your goods in storage. You declare the Maximum Replacement Value for your unit when you book online or over the phone.

When choosing StoreProtect, you must declare the Maximum Replacement Value for your goods as new. Under our Terms & Conditions, we will repair or replace your goods as new, so the value declared should be calculated with this in mind. It is your responsibility to declare the correct value to ensure that your goods are suitably protected in the event of loss or damage.

If the value of your stored goods changes during the time you are storing with us (increases or decreases) we ask that you update us on any changes using our online declaration form or by sending us an email. If you change or update the Maximum Replacement Value, the StoreProtect Charges may be amended accordingly. We may notify you of any approved change in writing; however, any change to the Maximum Replacement Value and any resulting amendment to the StoreProtect Charges will not take effect until reflected on your invoice. Any approved increase to the Maximum Replacement Value will take effect from your next billing period and will not apply retrospectively to any loss or damage occurring before that date. 

If you are storing goods with a Maximum Replacement Value exceeding £25,000, please get in touch with us for a bespoke quote for StoreProtect. 

We understand that the value of your items in storage may change from time to time. It is important that the Declared Maximum Replacement Value of your goods you have declared to us remains up to date for as long as you have goods in storage. Goods will be repaired or replaced on a ‘new for old’ basis of settlement, so the Maximum Replacement Value should be calculated with this in mind. Remember that if your Maximum Replacement Value increases, you must notify us to update your account. You can see the Maximum Replacement Value you have on your invoice or get in touch with customer support if you are unsure.

If the value of your stored goods changes during the time you are storing with us (increases or decreases) we ask that you update us on any changes our online declaration form or sending us an email. If you change or update the Maximum Replacement Value, the StoreProtect Charges may be amended accordingly. We may notify you of any approved change in writing; however, any change to the Maximum Replacement Value and any resulting amendment to the StoreProtect Charges will not take effect until reflected on your invoice. Any approved increase to the Maximum Replacement Value will take effect from your next billing period and will not apply retrospectively to any loss or damage occurring before that date.