FAQs

We’ll store just about anything. We’re the UK’s storage experts so we also know what we can’t accept. Here’s a list of stuff that you mustn’t send in.
 

• All items must be packed inside boxes or securely protected with bubble/shrink wrap. Our drivers will not accept any plastic bags, bin bags, baskets or any containers that aren't sturdy enough to be stacked.
• All food and perishable goods including sauces (e.g. soy sauce and ketchup)
• Birds, fish, animals or any other living creature
• Explosives, firearms, weapons or ammunition (including but not limited to replicas, imitations and blank firing pistols)
• Any item which emits fumes, smell or odour
• Any illegal substances or goods illegally obtained
• Combustible or flammable materials, any liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents
• Chemicals, radioactive materials, biological agents or hazardous materials, including items containing mercury.
• Toxic waste, asbestos or other materials of a dangerous nature
• Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law
• Tobacco
• Money, deeds, securities, stamps, coins, or goods or collections of any similar kind
• Cash, credit or debit cards
• White goods and appliances, such as refrigerators, freezers and washing machines that have not been thoroughly emptied, cleaned and/or defrosted prior to collection
• Any items that won’t fit through the door

Click here to see our full Terms of Service outlining in greater detail what we can’t accept.

If further information is required, we'll contact you. For 1 crate and above, a video survey is necessary before the move - you can schedule your video survey via this link.

Storebox offers you affordable and flexible storage. Choose how much space you need when booking. If you need more space, just let us know when we get in touch. Don’t worry, if you’re not quite sure how much space you need, we will check and confirm after we’ve collected your stuff.

Our Click & Collect units are charged as follows:

• 1/2 of a 35sqft starts from €69/month
• 1x 35sqft unit starts from €92/month
• 2x 35sqft units start from €185/month
• 3x 35sqft units start start from €277/month
• 4x 35sqft units start from €372/month
• 5x 35sqft units start  start from €462/month
• 6x 35sqft units start  start from €559/month
• 7x 35sqft units start from €652/month
• 8x 35sqft units start start from €745/month
   

If you select 3 or more months to store when placing your order, you can receive up to a 40% discount on your monthly storage too.

We are also offering free collection for 6 months of storage or more!

We’ll also charge you for your collection depending on your unit size. Following your collection, if you chose a different unit size to your actual unit size, we’ll automatically correct your collection charge.

Collection is charged as follows:

• 1/2 of a 35sqft unit costs €119
• 1x 35sqft unit costs €199
• 2x 35sqft units cost €375
• 3x 35sqft units cost €563
• 4x 35sqft units cost €735
• 5x 35sqft units cost €925
• 6x 35sqft units cost €1125
• 7x 35sqft units cost €1295
• 8x 35sqft units cost €1450  
   

There is a cost to have your items delivered back to you.

Check if we offer Click & Collect in your area here or speak to our storage expert on 0333 111 0770.

Every unit is covered up to €500 per unit for damage or loss for a fee of €4.95 per month, provided it’s properly and securely packed.

We offer additional coverage levels:

• Up to €2000 for a fee of £12.95 per month
• Up to €5000 for a fee of £32.95 per month
• Up to €7500 for a fee of £32.95 per month
• Up to €10000 for a fee of £32.95 per month

To update your coverage level you will need to contact our customer team on support@storebox.co.uk or 0333 111 0770.

There is a maximum coverage limit for a single item for each coverage level:

• €500 coverage - maximum €50 single item coverage
• €2000 coverage - maximum €200 single item coverage
• €5000 coverage - maximum €500 single item coverage
• €7500 coverage - maximum €750 single item coverage
• €10000 coverage - maximum €1000 single item coverage

On our standard service, your driver will be with you any time between 7am and 7pm on the date you request. We’ll send you a confirmation email the day before, which will include Estimated Time of Arrival (ETA), a 2-hour window of when the driver will arrive. This confirmation email is typically sent between 6:00 and 6:30 PM the evening before your scheduled collection or delivery. To ensure you receive the ETA notification, check your spam or junk folder if it doesn’t appear in your inbox. Notifications can sometimes be filtered incorrectly.  

It's really important that you are available throughout the full day, as there may be some unexpected traffic delays. If you haven’t received your ETA notification by late evening, it may still be in process. In most cases, you’ll receive it before the day ends.  

If your items are delayed to be delivered, please be assured that we will work to get them delivered as soon as possible. We will partly refund you for the delivery cost after a 24-hour delay and a full delivery refund after a week's delay (this is extremely rare to happen).

If you have your stuff stored individually inside of a crate, you can request your items to be returned individually whenever you like.

Units from 50sq ft and above (2 crates or more), you can’t order individual items back from inside your crate. As a result, if you’d like your stuff back, you’ll have to place an order to have everything returned.

If you’re having your stuff shipped internationally, there are some additional items that we should not collect. It is your responsibility to ensure we don’t collect: 
 

• Any liquids or aerosols, regardless of size
• Batteries
• Medications
• Knives
• Passports
• Any items the carriage of which could be breaking laws or rules in any country over which the consignment travels
• Dumbbells and gym weight plates
• Stuff that doesn’t fit inside a box 

No, our delivery prices are not the same as the collection.

Yes, as well as delivery across the Ireland, Storebox now delivers worldwide with our new international shipping partner AGS. Please get in touch with us first, if you are interested in shipping your items internationally.

You can order a delivery for your stuff from Monday to Saturday, for three working days by 11am from the booking date.

However, delivery times can vary depending on the size of your storage unit and the distance of delivery. Please contact us if your preferred date isn't available.

We can do that for you!

We would be more than happy to assist with disposing of any unwanted items and furniture. We will need to provide a bespoke quote.

Yes. However, any delivery to an address more than 25 miles from the collection address will be charged an additional fee per mile:

• 15 sqft costs €2.30/mile
• 1 crate costs €2.50/mile
• 2 crates cost €3.30/mile
• 3 crates cost €4.00/mile
• 4 and 5 crates cost €6.60/mile
• 6, 7 and 8 crates cost €7.60/mile 

Please note, there are some locations we can’t arrange your delivery to, such as airports and train stations.

Deliveries within 25 miles of your collection address, for Click & Collect, starts from €119. Local returns are priced on the volume of the delivery:

• 1/2 x 35 sqft unit from €119
• 1 x 35 sqft unit from €199
• 2 x 35 sqft from €375
• 3 x 35 sqft from €563
• 4 x 35 sqft from €735
• 5 x 35 sqft from €925
• 6 x 35 sqft from €1125
• 7 x 35 sqft from €1295
• 8 x 35 sqft from €1450

Deliveries more than 25 miles from your collection address cost more.

Yes, we do! Simply add on our professional packing service when you book a storage unit and we’ll disassemble, wrap and pack up your items on collection day.

For 15sqft units and up to 1 crate, we will disassemble up to 5 items. For over 1 crate, we will disassemble up to 10 items. We do not disassemble antiques, pianos, or fitness equipment.

Please note - we won't be able to reassemble your furniture when it's delivered back to you.

Yes, we always require you or your representative to be present during packing. We've packed for thousands of customer's and we've learned that it's the best way to ensure we pack precisely what you need us to.

We will not take responsibility of what has (or hasn't!) been packed on the day of collection. We'll follow the instructions provided on the day.

Yes, of course. If you'd like to cancel or make changes to your order, there will be no charge if the changes are requested more than two working days in advance. This means that if your collection is on a Monday, get in touch by 11am the Thursday before.

Cancellations or changes made after 11am and within two working days of your collection will be charged 50% of the collection fee that you paid during booking.

Any changes or cancellations made on the day of your collection will result in no refund, only the first month of storage where applicable. This includes failed collections, where you weren't available after our driver arrived at your address.

No, but please specify the floor you live on.

We can collect your stuff from most Irish postcodes but we will need to confirm availability before you book. Please get in touch here or give us a call on 0333 111 0770.

Depending on the size of your unit, if you order before 2pm, you can order your collection for Monday to Saturday, 2 to 4 working days from the booking date. For a 15 sq ft unit or 1 crate, it’s three working days before; and for more crates it's four working days.

Your collection will take place between the hours of 9am - 6pm, but we'll send you an SMS the day before your collection, providing you with a 2 hour slot for when your collection will start.

In some cases, we can even collect the very next day, call 0333 111 0770 and our team will see what is available for you!

So that your collection is successful the first time, please make sure you’ve entered your address accurately, with the correct postcode. If you need to make any changes to your order, you must contact our customer team via chat or 0333 111 0770, at least three working days before your collection.

Cancellations or changes made after 11am and within two working days of your collection will be charged 50% of the collection fee that you paid during booking.

If the driver has to wait for more than 15 minutes for you for any reason, you will be charged the collection fee, and the collection will be cancelled. If you have ordered packing and collection, you will be charged the total of the collection but the packing and storage fee will be refunded.

We’ll pack just about anything. We’re the UK’s shipping and storage experts so we also know what we can’t pack and accept. Here’s a list of stuff that we won’t pack.
 

• Plastic bags, laundry bags, bin bags and canvas bags as they are. (We can pack these in cardboard boxes)
• Knives and sharp objects not suitably sleeved and wrapped;
• Food and perishable goods including sauces (e.g. soy sauce and ketchup);
• Birds, fish, animals or any other living creature;
• Explosives, weapons or ammunition;
• Any item which emits fumes, smell or odour;
• Any illegal substances or goods illegally obtained;
• Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents;
• Chemicals, radioactive materials, biological agents;
• Toxic waste, asbestos or other materials of a dangerous nature;
• Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law.
• Tobacco
• Money, deeds, securities, stamps, coins, or goods or collections of any similar kind
• Cash, credit or debit cards
• White goods and appliances, such as refrigerators, freezers and washing machines that have not been thoroughly emptied, cleaned and/or defrosted prior to collection
• Any items that won’t fit through the door

Please note that although we do accept some fragile stuff, including crockery, glasses and mugs, we only provide coverage for damage or loss of this stuff if they’re packed into purpose-made crockery boxes or equivalent and thoroughly bubble-wrapped.

We do accept electrical stuff, but please note that we don’t provide compensation coverage for them in the event of damage or loss.

Please see our full Terms of Service which outlines in greater detail what we can’t accept.

We can! We offer a professional packing service with our Click & Collect service. You can request it when speaking with our team.

Following your collection, we’ll automatically correct your packing charge. Our packing team will provide their own materials for when they are packing.

Packing is charged as follows:

• 1/2 x 35sq ft unit costs €69
• 1 x 35sq ft unit costs €99
• 2 x 35sq ft units cost €159
• 3 x 35sq ft units cost €199
• 4 and 5 x 35sq ft units cost €259
• 6, 7 and 8 x 35sq ft units cost €359